Terms and Conditions

This document sets out the terms and conditions governing the use of the TENKA website and the purchase of products offered through it.

The website is operated by TENKA ZONE S.R.L., hereinafter referred to as “TENKA”, the “Seller”, “we”, “us” or the “company”.

By accessing the website, placing an order or purchasing a product, the user confirms that they have read and understood these Terms and Conditions.

In the case of consumers, no provision of this document limits the mandatory rights granted to them under applicable national or European legislation.

TENKA sells equipment, machinery, devices, accessories, components and parts intended primarily for construction work, plastering, mortar application and other similar activities.

We make every reasonable effort to ensure that the descriptions, photographs, technical specifications, dimensions and other information presented on the website are accurate and up to date.

Product images are for illustrative purposes. Minor differences in colour, finish, packaging, labelling or other elements may occur, provided that they do not affect the functionality or essential characteristics of the product.

TENKA reserves the right to make technical or design changes to products where such changes do not reduce their stated essential functionality or performance and are permitted by applicable law.

Prices displayed on the website are expressed in the currency indicated for the relevant country or website version and include or exclude VAT according to the information displayed during the ordering process and the tax regime applicable to the transaction.

Shipping costs and any other applicable charges are communicated to the customer before the order is completed.

In the event of an obvious pricing error resulting from a technical, computer or data-entry error, TENKA may inform the customer and request confirmation of the order at the correct price or may cancel the order, with a full refund of any amounts already paid.

Products are ordered through the website using the available order form and payment methods.

Submitting an order represents the customer's intention to purchase the selected products. The distance contract is considered concluded in accordance with applicable law following acceptance and confirmation of the order by TENKA.

TENKA may request additional information to verify an order and may, to the extent permitted by law, refuse or cancel orders containing clearly incorrect information, presenting reasonable suspicions of fraud, which cannot be processed for technical or availability reasons, or for which payment cannot be confirmed.

If an order that has already been paid for is cancelled, the amounts received for products not delivered will be refunded.

Depending on the country of delivery and the options available on the website, payment may be made by bank card, bank transfer, PayPal, cash on delivery or by other methods displayed when the order is placed.

Electronic payments may be processed by external payment service providers. TENKA does not directly request or store complete bank card details when payment is processed through the payment provider's infrastructure.

An order requiring advance payment may be processed or dispatched only after payment has been confirmed, unless otherwise indicated.

Products are delivered to the address specified by the customer through the carriers available for the relevant country.

Displayed or communicated delivery times are estimates unless a firm delivery deadline has been expressly agreed.

TENKA shall not be held liable for delays caused exclusively by circumstances beyond its reasonable control, including carrier delays, customs formalities, severe weather conditions, strikes, transport restrictions or force majeure events, without prejudice to the consumer's mandatory rights under applicable law.

The customer must provide an accurate delivery address and correct contact details. Additional costs resulting from incorrect information supplied by the customer or from an unjustified refusal to accept the parcel may be borne by the customer, to the extent permitted by law.

We recommend checking the external condition of the parcel upon receipt.

If the packaging shows significant visible damage, the customer is requested to photograph the parcel and, where possible, ask the carrier to record the damage.

Any damage or missing items should be reported to TENKA as soon as possible so that the situation can be investigated together with the carrier. Failure to report the issue immediately does not remove any legal rights available to the consumer under applicable law.

In the case of the sale of goods, the withdrawal period generally begins on the day on which the consumer, or a person designated by the consumer other than the carrier, takes physical possession of the product. For orders delivered separately, the applicable legal rules concerning receipt of the final product, lot or component apply.

The consumer must clearly inform TENKA of the decision to withdraw, using the means made available on the website or any other method permitted by law.

Products must be returned without undue delay and within the period prescribed by applicable law.

The direct cost of returning the products is borne by the consumer, except where TENKA expressly agrees to bear that cost or where otherwise required by law.

The consumer may inspect the product to the extent necessary to establish its nature, characteristics and functioning. The consumer may be liable for any diminished value resulting from handling beyond what is necessary for this purpose, in accordance with the law.

Refunds are made under the conditions and within the time limits prescribed by applicable law. TENKA may withhold reimbursement in the circumstances permitted by law, including until the returned product has been received or until proof of its dispatch has been provided, as applicable.

Legal exceptions to the right of withdrawal apply where relevant, including to products made or clearly personalised according to the customer's specifications and to other categories expressly provided for by law.

The special rights granted to consumers, including the statutory right of withdrawal from distance contracts, apply only to persons and situations falling within the legal definition of a consumer.

Purchases made by companies, professionals or other entities for the purposes of their professional activities are subject to the rules governing business-to-business relationships and to the commercial terms agreed with TENKA.

Consumers benefit from the statutory guarantee of conformity provided by applicable law, independently of any additional commercial warranty that may be offered.

In the event of a lack of conformity, the consumer is entitled to the remedies provided by law, subject to the conditions and order established by applicable legislation.

The warranty does not cover faults that do not constitute a lack of conformity attributable to the product, such as those resulting exclusively from improper use, accidents, impacts, unauthorised intervention, product modifications, failure to follow operating or maintenance instructions, use of incompatible consumables or accessories, or normal wear and tear, to the extent that such exclusion is permitted by applicable law.

No provision relating to a commercial warranty or conditions of use limits the statutory guarantee or any other mandatory consumer rights.

TENKA products must be used solely for the purposes for which they were designed and in accordance with the instructions, technical documentation, warnings and applicable general safety rules.

The user is responsible for selecting compatible auxiliary equipment, including compressors, hoses, fittings, air supplies or other components, where these are not included with the supplied product.

TENKA shall not be liable for damage caused exclusively by use contrary to the instructions, unauthorised modification of the product, incorrect installation, use of incompatible components or failure to comply with safety rules, to the extent permitted by applicable law.

TENKA is responsible for its obligations in accordance with the contract and applicable law.

TENKA shall not be held liable for damage caused exclusively by circumstances not attributable to it, improper use of the products or incorrect information supplied by the customer.

For professional customers, to the extent permitted by law and unless otherwise agreed in writing, TENKA shall not be liable for indirect losses, loss of profit, business interruption or other indirect commercial losses resulting from the use of the products.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited by contract.

TENKA makes reasonable efforts to maintain the proper and secure operation of the website but does not guarantee its uninterrupted availability.

The website may be temporarily unavailable due to maintenance, updates, technical failures, infrastructure provider issues or other causes beyond TENKA's control.

Obvious technical errors on the website do not create contractual obligations that would not reasonably have existed in the absence of such errors, subject to consumers' mandatory rights.

The TENKA trademark, trade names, logos, photographs, videos, texts, graphics, technical documentation, manuals and other original materials published on the website are protected by intellectual property laws.

The unauthorised copying, reproduction, distribution, modification or commercial use of such materials is prohibited, except where permitted by law or previously authorised in writing by the rights holder.

Users may submit reviews, comments, photographs or other materials where the website provides this functionality.

It is prohibited to publish content that is unlawful, deliberately false, offensive, discriminatory, threatening, fraudulent, infringes the rights of others or contains personal data of third parties without lawful authority.

TENKA may moderate or remove content that violates these rules or applicable law.

By submitting photographs or other materials for publication, the user confirms that they hold the necessary rights to use them and grants TENKA, to the extent permitted by law, a non-exclusive right to display them on the website and in materials associated with the products.

Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Where applicable, data may be used for order processing, payments, delivery, invoicing, warranty, servicing, fraud prevention, communication with the customer and compliance with legal obligations.

Detailed information concerning the categories of data, legal bases for processing, retention periods and the rights of data subjects is available in the website's Privacy Policy.

Neither party shall be liable for failure or delay in performing its obligations where this is caused by a force majeure event or by an external, unforeseeable and unavoidable circumstance, in accordance with applicable law.

The affected party will seek to limit the effects of such an event and resume performance of its obligations within a reasonable period after the cause preventing performance has ceased.

For any issue concerning an order, delivery, warranty, return or product, the customer is encouraged to contact TENKA first in order to seek a prompt and amicable resolution.

Consumers in Romania may contact the Romanian National Authority for Consumer Protection (ANPC) and may use Alternative Dispute Resolution (ADR) mechanisms under the conditions provided by applicable law.

The possibility of amicable or alternative dispute resolution does not restrict the consumer's right to bring proceedings before the competent courts.

These Terms and Conditions and contracts concluded through the website are governed by Romanian law, without this choice depriving a consumer from another country of the protection afforded by the mandatory provisions of the law applicable to that consumer under European Union conflict-of-law rules.

Any disputes will be resolved amicably or by the competent courts determined in accordance with applicable law.

TENKA may periodically update this document to reflect legislative, commercial or technical changes or changes to the services offered.

The version applicable to an order is, in principle, the version in force at the time the relevant contract is concluded.

If any provision of this document becomes invalid, unenforceable or contrary to a mandatory legal provision, the remaining provisions shall continue to apply to the extent permitted by law.