Information about how TENKA collects, uses, protects and retains personal data and about your rights under the GDPR.
The protection of your personal data is important to TENKA. This Privacy Policy explains what data we collect when you use TENKA websites, the purposes for which we use it, the legal bases for processing, to whom we may disclose it, how long we retain it and what rights you have.
This Privacy Policy applies to websites, online stores and services operated under the TENKA brand, including versions available on national domains or in different languages.
By “personal data” we mean any information relating to an identified or identifiable natural person.
This policy applies to websites, online stores and services operated under the TENKA brand, including versions available on national domains or in different languages.
The controller of personal data collected through TENKA websites is:
TENKA ZONE SRL
Tax Identification Number (CUI): 39736224
Trade Register No.: J22/2118/2018
E-mail for data protection requests: support@tenka-mortar-sprayers.com
For the purposes of Regulation (EU) 2016/679 on the protection of personal data (“GDPR”), TENKA ZONE SRL acts, as applicable, as the controller of personal data processed through the online store.
Depending on how you use the TENKA website and services, we may collect and process different categories of data.
2.1. Data provided when placing an order
When you place an order, we may collect:
other information you provide to us in connection with that order.
This information is mainly required for registering, processing, invoicing, paying, dispatching and administering orders.
2.2. Payment data
Depending on the payment method selected, certain transaction data may be processed by TENKA and/or by the payment service provider used.
For payments made through an external payment processor, full bank card details may be entered and processed directly within the payment service provider's infrastructure. TENKA does not seek to store full bank card details when they are processed directly by the payment provider.
We may receive and retain information such as:
information required for payment reconciliation, refunds or dispute resolution.
Payment service providers may additionally process data in accordance with their own privacy policies and legal obligations.
2.3. Delivery data
For the dispatch of orders, we may provide the postal operator, courier or logistics partner with information strictly necessary to carry out the delivery, such as:
order number or other logistics identifiers.
The courier may generate and use its own transport information, such as the tracking/AWB number, tracking events, delivery confirmation or information relating to an unsuccessful delivery.
If the website allows you to create an account or access orders using your e-mail address and a security code, we may process data necessary for authentication and securing access.
This may include:
IP address and relevant security information.
Temporary access codes are used exclusively for authentication and for protecting access to information concerning your orders.
Do not disclose authentication codes to other persons. TENKA will not ask you to provide an authentication code to a person by telephone, message or other unofficial means.
When you contact us through the contact form, by e-mail, telephone or other means, we may process:
information relating to the product or order about which you contact us.
This data is used to respond to your request, provide commercial or technical assistance and, where applicable, administer warranties, returns, complaints or other requests.
We recommend that you do not submit through website forms personal information that is not necessary for resolving your request.
If you request service, warranty assistance, a return or the resolution of a complaint, we may process additional data necessary to manage your request, such as:
information concerning refunds or product replacement.
This data may be retained for as long as necessary to resolve the request and subsequently to the extent necessary to comply with legal obligations, manage warranties or defend TENKA's rights.
When you publish or submit a review, comment, photograph or other content intended for publication on the website, we may process:
technical information necessary to prevent spam and abuse.
Do not include in comments, photographs or reviews personal information that you do not wish to make public.
Content published in a public area of the website may be visible to any visitor and may be indexed by search engines.
For photographs or materials containing other persons, the person submitting the material is responsible for ensuring that they have the right to provide it for publication.
TENKA reserves the right to moderate or remove content that is illegal, offensive, fraudulent, irrelevant, promotional, spam, or that may infringe the rights of others.
When you access the website, our servers and systems may automatically collect certain technical information.
This may include:
information necessary to detect bots, attempted fraud, cyberattacks or other abusive use.
Approximate location determined from an IP address does not ordinarily represent the exact GPS location of the device.
This information may be used for the technical operation of the website, security, error diagnosis, fraud prevention, attack mitigation and, where permitted, the compilation of website usage statistics.
To protect customers, infrastructure and TENKA's business, we may analyse certain technical and transactional information in order to identify unusual or potentially fraudulent behaviour.
These activities may include identifying:
other activities that may affect the security of the website, users or TENKA.
We may temporarily block certain IP addresses, sessions or requests where justified by the need to protect systems and users.
The website may use cookies and similar technologies for the operation of the online store and, where applicable, for performance measurement or other purposes.
Strictly necessary cookies may be used for functions such as:
technical operation of the store.
Where legislation requires consent for cookies or technologies that are not strictly necessary, they will be used only under the conditions permitted by law and according to the choices expressed by the user.
You may change your cookie preferences where this functionality is available and use your browser settings to manage or delete cookies.
Blocking strictly necessary cookies may prevent certain store functions from operating correctly, including the shopping cart or authentication.
Additional information may be provided in a separate Cookie Policy.
Personal data may be processed, depending on the circumstances, for one or more of the following purposes:
Performance of a contract or taking steps requested before entering into a contract
We process data where necessary for:
managing returns and warranties.
Compliance with legal obligations
We may process and retain certain information in order to comply with tax, accounting, commercial, consumer protection or other legal obligations.
Legitimate interests
We may process data where necessary for legitimate interests such as:
establishing, exercising or defending legal claims.
Where we rely on legitimate interests, we assess the necessity of the processing and its impact on the rights and freedoms of data subjects.
Consent
Where the law requires consent, for example for certain marketing communications or certain tracking technologies, processing will be carried out on the basis of your consent.
Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out before its withdrawal.
If you voluntarily subscribe to commercial communications, we may use the data provided to send information about TENKA products, services or offers, under the conditions permitted by applicable law.
You may unsubscribe at any time using the mechanism indicated in the message or by contacting TENKA.
Unsubscribing from commercial communications does not affect operational messages necessary for fulfilling an order, such as order confirmation, payment, dispatch and delivery information, account security or the management of a request.
We do not sell your personal data.
In order to provide our services, we may disclose certain data to categories of recipients where necessary.
These may include:
partners involved in resolving warranties, returns or technical issues.
Each recipient receives only the data necessary to perform its role, depending on the nature of the service and the applicable legal basis.
Some recipients may act as processors, while others may act as independent controllers for certain operations.
For electronic payments, the website may use external payment service providers.
When you choose such a payment method, the information required for the transaction may be transmitted directly to the relevant provider.
The processor may perform its own security, anti-fraud and compliance checks and may have independent legal obligations concerning the retention of certain information.
We recommend that you also review the privacy policy of the payment service provider used before completing the transaction.
Certain service providers used for infrastructure, payments, communications, security or other functions may process data outside the European Economic Area.
Where personal data is transferred to a country for which no adequacy decision regarding the level of protection exists, the mechanisms provided for by applicable law will be used, as appropriate, such as standard contractual clauses approved at European Union level or other appropriate legal safeguards.
We do not retain personal data for longer than necessary for the purposes for which it was collected, except where the law requires or justifies a longer period.
The specific retention period depends on the nature of the information.
For example:
information concerning orders and financial/accounting documents may be retained for the period required by tax and accounting legislation;
technical data and security logs are retained for the period necessary for security, incident investigation and abuse prevention;
temporary authentication codes are retained only for the period necessary for their function or for a limited period justified by security;
data processed solely on the basis of consent may be processed until consent is withdrawn, unless another legal basis exists for retaining it.
Data may be retained for a longer period where necessary for the establishment, exercise or defence of legal claims or for compliance with a legal obligation.
We apply technical and organisational measures designed to protect personal data against unauthorised access, loss, destruction, alteration, disclosure or misuse.
These measures may include, as appropriate:
restricting access to data to persons who need it in order to perform their duties.
No system connected to the internet can guarantee the absolute elimination of all security risks. TENKA nevertheless applies measures proportionate to the nature of the data, the technologies used and the identified risks.
In the event of a security incident involving personal data, we will assess its nature and impact and take the necessary measures to limit its consequences.
Where required by law, the incident will be notified to the competent data protection authority and, in the circumstances provided for by the GDPR, to the affected individuals.
Under the conditions provided for by the GDPR, you have several rights concerning your personal data.
Right of access
You may request confirmation as to whether we process data concerning you and may request access to that data.
Right to rectification
You may request correction of inaccurate data and completion of incomplete information.
Right to erasure
Under certain conditions, you may request the erasure of your personal data.
The right to erasure is not absolute. We may be required or entitled to retain certain data, for example to comply with tax and accounting obligations, to perform or prove a contract, or to establish, exercise or defend legal claims.
Right to restriction of processing
In the circumstances provided for by law, you may request a temporary restriction on how we use your data.
Right to data portability
Where this right applies, you may request to receive data provided by you in a structured, commonly used and machine-readable format.
Right to object
Where processing is based on legitimate interests, you may have the right to object to processing on grounds relating to your particular situation.
In the case of direct marketing, you may object at any time to the use of your data for this purpose.
Right to withdraw consent
Where processing is based on consent, you may withdraw it at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
TENKA does not seek to make decisions producing significant legal effects for customers solely by means of automated processing, except where permitted by law and accompanied by appropriate safeguards.
Certain technical systems or service providers may use automated mechanisms to detect fraud, secure payments, identify suspicious activity or protect infrastructure.
If in the future we implement an automated decision-making system falling within the specific provisions of the GDPR, we will provide the additional information required by law.
TENKA products and services are not specifically intended for children.
We do not seek to intentionally collect personal data from children through the online store.
If you become aware that a child has provided us with personal data in circumstances where this was not necessary or permitted, you may contact us so that we can review and, where appropriate, remove that information.
If you provide us with another person's data, for example when specifying a different recipient for delivery of an order, you must ensure that you have the right to provide us with that information and, where necessary, that the person concerned has been appropriately informed.
Use only the data strictly necessary to carry out the requested operation.
The TENKA website may contain links to websites, platforms or services operated by other persons or companies.
TENKA does not control how those services process user data.
Access to an external website is subject to the policies and terms of the relevant operator. We recommend reviewing the privacy policy of each external service you use.
If you interact with TENKA through a social network or external platform, the operator of that platform may collect and process data in accordance with its own terms and policies.
Depending on the features used, TENKA may receive information that you choose to provide to us through that platform.
Use of the external platform remains subject to the policies of the operator of that platform.
Certain information is necessary for entering into and performing the contract.
For example, without sufficient information concerning identity, delivery address and contact details, we may be unable to process and deliver an order.
Mandatory fields are generally indicated in the relevant form.
Providing other information may be optional.
To exercise your rights or ask questions about how your data is processed, you may contact us at:
E-mail: support@tenka-mortar-sprayers.com
To protect data against disclosure to unauthorised persons, we may request reasonable additional information to verify the identity of the person making the request.
We will respond to requests within the period provided for by applicable law.
If you believe that your personal data is being processed in breach of applicable law, you have the right to lodge a complaint with the competent data protection authority.
In Romania, the competent authority is:
National Supervisory Authority for Personal Data Processing (ANSPDCP)
Under the conditions provided for by the GDPR, you may also contact the competent supervisory authority in the European Union Member State of your habitual residence, place of work or where you consider the alleged infringement to have occurred.
The right to lodge a complaint does not prevent you from using other administrative or judicial remedies available under the law.
TENKA may disclose certain data where such disclosure is necessary to comply with a legal obligation or a legally binding request made by a competent authority.
Information may also be used where necessary to protect the rights, property or legitimate interests of TENKA, its customers or other persons, within the limits permitted by law.
In the event of a merger, reorganisation, acquisition, sale of assets, transfer of a business or part thereof, certain data may be transferred to the entity involved in that transaction, to the extent permitted by applicable law and subject to data protection requirements.
The data will continue to benefit from the protection provided by applicable law.
We may transform certain information into anonymous or aggregated data so that it can no longer be used to identify an individual.
This information may be used for statistics, analysis of store performance, improvement of products and services, commercial planning and system security.
Where data has been irreversibly anonymised and no longer permits the identification of a natural person, it is no longer considered personal data.
We may periodically update this Privacy Policy to reflect legislative changes, changes to the services offered, the introduction of new features or changes in the way data is processed.
The updated version will be published on this page together with the date of the latest update.
In the event of significant changes that materially affect the way personal data is processed, we will take reasonable steps to inform the persons concerned where required by applicable law.
For questions about this Privacy Policy or how TENKA processes personal data, you may contact us.
